Toward better listening

Among my goals for the coming year is to improve my listening skills (I can hear the snickering already!) Bill Rini's recent Project Management Roundup pointed to a really good article on the subject:

A top ten list of listening skills.

Luckily, I do number 1 pretty well and I understand and can manage number 8. On all the rest, I'm hopeless. I'm going to have to come up with some wallpaper or something to keep this in front of me for the coming year!