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Adelphia is apparently changing their local (Conejo Valley) set top boxes from channel 4 to channel 3. In order to get the message out to everyone, the boxes are rebooted in the middle of the night (every night? I've seen it twice) and set up so the first time they turn on they go to channel 101.
After spending more than twenty minutes poking around on the Adelphia Cable site, I still couldn't find any notice about this.
This isn't an ideal way to communicate. Sarah doesn't remember anything in the last bill and the best place for a customer to turn (for self help) has zero useful information. If rebooting the customer is a bad thing (I believe it is), then doing it over and over again is beyond bad.
In theory, the boxes will stop wandering over to channel 101 after the changes take place on the 25th of this month but everyone on vacation right now is going to have serious picture problems when they get back and call support. In the meantime, an always on service is doing all kinds of weird things in the middle of the night.
Posted by Dave at February 23, 2004 08:09 PM